When it comes down to the crunch, everyone wants to think they have hired the best facilities maintenance provider. But there are three very simple questions you can ask that will give you all the assurance you will need.
Top Three Tips on choosing the right FM provider
1. Does the company monitor and manage its sub-contractors properly?
You’re probably thinking, what does this have anything to do with our FM company? Well, it actually has quite a lot to do with quality assurance!
To ensure companies can service their maintenance jobs in a timely fashion, large property maintenance companies hire sub-contractors to help them out. The question you need to be asking is, do they manage these sub-contractors properly? The best companies will conduct routine inspections, audits and screenings to ensure they are quality controlled and working under the correct (valid) licenses. For instance, at UMS, we create a network which is set-up within our system that is client specific and clearly shows which subcontractors are compliant or non-compliant.
In the event a contractor is non-compliant or becomes non-compliant with any of the set requirements, such as signed SLA’s, police checks, trade licenses, working with children, etc, they will receive a message directing them to the system to update their certificates before they can accept any jobs. Our contractors are unable to accept new client work(s) if any of the requirements have expired.
All of UMS’ employees and sub-contractors have current Police Checks and other certification(s) relevant to the client; and are trained to the highest safety standards.
2. Are they available 24/7?
You will find a lot of commercial property maintenance services do not offer their services around the clock. At UMS, we understand that clients can require emergency services at any time during the day or night. This is a service you need to ensure your current FM provider supplies – both reactive and programmed. This means that you only need to make one call and then you can return to focusing on your core business activities (with the confidence that the service will be delivered).
3. How much experience do these workers have in facilities maintenance?
The last thing you need to be sent is a rookie who is the only one available to complete the job. All workers should comply with a minimum of:
- – WorkCover Liability;
- – Public Liability Insurance;
- – Trade License;
- – ABN Number;
- – Internal Training / Inductions;
- – Safe Work Method Statement; and
- – Police Checks
When you are paying for a FM service you should expect that you are receiving skilled tradesmen who have the experience to perfectly maintain your premise and leave it in excellent condition (every time).
Our highly-experienced FM team have more than 20-year’ experience and can deliver a full range of FM services from total asset management to providing comprehensive and informative reports, audits and analysis to our customers.